At Mango Market, we understand that circumstances may change, and you may need to cancel an order. This Cancellation Policy outlines the conditions under which orders can be canceled, the process for doing so, and any applicable fees related to delivery.
You may cancel your order under the following conditions:
Before Order Processing: You can cancel your order at any time before it has been processed and prepared for delivery by the seller. No cancellation fees will apply, and a full refund will be issued.
After Order Processing: Once the order has been processed and prepared for delivery, cancellations are no longer possible. In this case, you may refer to our Return Policy for information on how to return the product after it has been delivered.
If you wish to cancel an order, please follow these steps:
Contact Us: Email us at info@mangomarkethub.com as soon as possible. Include your order number and a request for cancellation.
Order Status Check: Our customer support team will check the status of your order to determine whether it has been processed or prepared for delivery.
Cancellation Approval: If your order has not yet been processed or prepared for delivery, we will approve the cancellation and issue a full refund. You will receive a confirmation email once the cancellation is complete.
Orders may be automatically canceled by Mango Market under the following circumstances:
Payment Issues: If payment is not received or is declined by your bank or credit card issuer, the order will be automatically canceled.
Fraud Prevention: If an order is flagged as suspicious or potentially fraudulent, it may be canceled for your protection.
Out of Stock: If the product you ordered is out of stock and cannot be fulfilled by the seller, the order will be canceled, and you will be notified promptly.
Before Processing: If your order is canceled before processing or preparation for delivery, a full refund will be issued to your original payment method within 7-10 business days.
After Processing: If the order has already been processed or prepared for delivery, refunds will be handled according to our Return Policy. Please note that delivery fees are non-refundable in these cases.
Certain items may not be eligible for cancellation once the order is placed:
Custom or Personalized Items: Products that have been customized or personalized to your specifications cannot be canceled once the order has been processed.
Digital Goods: Once delivered, digital products cannot be canceled.
We may update this Cancellation Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Last Updated" date at the top will be revised.
If you have any questions or concerns about this Cancellation Policy, please contact us:
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