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Refund policy

Refund Policy

1. Introduction

At Mango Market, we are committed to ensuring that our customers are satisfied with their purchases. If you receive a damaged or defective product, we prioritize replacing it with a new one. If a replacement is not possible, you may be eligible for a refund, subject to the terms outlined below.

2. Change of Product

If the product you receive is damaged or defective, you have the option to request a replacement. Here’s how the process works:

  • Contact Us: Email us at info@mangomarkethub.com within 1 hour of receiving your product. Please include your order number, a description of the damage or defect, and any supporting evidence (e.g., photos of the damaged product).

  • Review and Approval: Our customer support team will review your request. If approved, we will arrange for a replacement of the product at no additional cost to you.

  • Replacement: The damaged or defective product will be replaced with the same or a similar product of equal value. If the exact product is no longer available, we will discuss alternative options with you.

3. Requesting a Refund

If a replacement product is not available or cannot be provided, you may request a refund under the following conditions:

  • Refund Process: After determining that a replacement is not possible, you may request a refund. Please note that the refund amount will not include the original delivery cost or the cost of returning the product to us.

  • Refund Request: To request a refund, contact us at info@mangomarkethub.com with your order details. The refund will be processed within 7-10 business days once the request is approved.

  • Refund Amount: The refund will be issued for the product purchase price only. Shipping and delivery costs (both to and from) are non-refundable.

4. Non-Refundable Items

Please note that the following items are not eligible for refunds:

  • Perishable Goods: Items such as food and flowers that are perishable cannot be refunded once delivered.
  • Custom or Personalized Items: Products that have been customized or personalized to your specifications are non-refundable unless they arrive damaged or defective.
  • Digital Goods: Digital products, once delivered, cannot be refunded.

5. Exchange Policy

In cases where you prefer an exchange rather than a refund for a damaged or defective product, we are happy to accommodate this request if possible. Please contact us at info@mangomarkethub.com to discuss exchange options.

6. Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

  • Check Your Bank Account or Mobile Payment Balance: Sometimes refunds take a few days to be processed by your bank or mobile payment service provider.
  • Contact Your Bank / Credit Card Company or your Mobile payment service provider: There may be a delay in processing your refund.
  • Contact Us: If you’ve done all of the above and still haven’t received your refund, please contact us at info@mangomarkethub.com for further assistance.

7. Shipping Costs

  • Replacement Shipping: If a replacement product is sent to you, Mango Market will cover the shipping costs for the replacement.
  • Refund Shipping: If you are required to return the damaged product, you will be responsible for paying the return shipping costs. These costs are non-refundable.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Last Updated" date at the top will be revised.

9. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us: